At Best Buy Souq, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free returns and exchange policy to provide you with peace of mind.

**1. Eligibility:**
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. Returns and exchanges are typically accepted within [number] days from the date of purchase, subject to the terms and conditions outlined below.

**2. Return Process:**
To initiate a return or exchange, please contact our customer service team within the specified timeframe to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, securely package the item along with the original receipt or proof of purchase and ship it back to us. Please note that the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

**3. Inspection and Refund:**
Upon receipt of the returned item, our team will inspect it to ensure that it meets the eligibility criteria. Once approved, we will process your refund or exchange accordingly. Refunds will be issued to the original method of payment within [number] business days, excluding any shipping charges.

**4. Exclusions:**
Certain items may not be eligible for return or exchange, including but not limited to:
– Items that are used, damaged, or not in their original condition.
– Clearance or sale items marked as final sale.
– Personalized or customized items.

**5. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the process.

**6. In-Store Returns:**
For customers who prefer in-store returns or exchanges, please visit our nearest retail location with the item and the original receipt or proof of purchase. Our store associates will be happy to assist you with your return or exchange.

**7. Policy Updates:**
We reserve the right to update or modify this Returns and Exchange Policy at any time. Please review this policy periodically for any changes or updates.

At Best Buy Souq, your satisfaction is our priority, and we are committed to providing you with a seamless shopping experience. If you have any questions or concerns regarding our returns and exchange policy, please don’t hesitate to contact our customer service team for assistance.